{"id":14736,"date":"2019-03-20T07:53:13","date_gmt":"2019-03-20T05:53:13","guid":{"rendered":"https:\/\/eurotech-iasi.ro\/magazinonline\/?page_id=14736"},"modified":"2025-10-08T11:54:01","modified_gmt":"2025-10-08T08:54:01","slug":"intrebari-frecvente","status":"publish","type":"page","link":"https:\/\/eurotech-iasi.ro\/magazinonline\/intrebari-frecvente\/","title":{"rendered":"Intrebari frecvente"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>Cum comand produsele de pe site?<\/strong><\/p>\n<p>Pentru a comanda, selecteaz\u0103 produsele dorite, adaug\u0103-le \u00een co\u0219 \u0219i completeaz\u0103 informa\u021biile solicitate la finalizarea comenzii. Po\u021bi comanda \u0219i telefonic apel\u00e2nd num\u0103rul afi\u0219at pe site.<\/p>\n<p><strong>Cum ma inregistrez?<\/strong><\/p>\n<p>In bara de meniu din partea de sus a site-ului nostru, dai click pe icon-ul 2 cel in forma de om si &#8220;CREAZA CONT&#8221;, completezi campurile cu numele, prenumele, adresa ta de e-mail si iti alegi o parola pentru noul cont. Apoi apesi butonul \u201eTRIMITE\u201d si in scurt timp vei primi un mesaj de confirmare pe adresa de e-mail pe care ai utilizat-o la inregistrare.<\/p>\n<p><strong>De ce sa ma inregistrez?<\/strong><\/p>\n<p>Calitatea de abonat iti permite accesul la o gama completa de informatii si servicii cu ajutorul carora:<\/p>\n<ul>\n<li>poti comanda orice produs doar printr-un singur click, fara a mai fi necesar sa completezi mereu toate datele tale personale;<\/li>\n<li>poti urmari starea comenzii tale, fara a mai fi nevoit sa suni la Departamentul de Relatii cu Clientii din cadrul firmei noastre, economisind astfel timp si bani;<\/li>\n<li>poti primi informatii personalizate in functie de preferintele tale si de istoricul cumparaturilor de pe eurotech-iasi.ro\/magazinonline;<\/li>\n<li>esti invitat la evenimentele off-line organizate de eurotech-iasi.ro\/magazinonline.<\/li>\n<\/ul>\n<p><strong>Ce se intampla cu datele mele personale?<\/strong><\/p>\n<p>Conform politicii de protejare a informatiilor, putem oferi tertilor anumite date generice continute in formularul de inregistrare, dar nu informatiile personale de identificare, cu exceptia cazurilor cand acest lucru este acceptat explicit de tine sau in cazul in care acest lucru este necesar pentru a respecta legea si procedurile judiciare.<\/p>\n<p><strong>Cum se livreaza produsul?<\/strong><\/p>\n<p><strong>Livrarea produselor achizitionate de pe<\/strong>\u00a0<a href=\"https:\/\/eurotech-iasi.ro\/magazinonline\/\">eurotech-iasi.ro\/magazinonline\/<\/a>, suporta o taxa de livrare de\u00a0<strong>minim 25 lei<\/strong>, taxa ce poate varia in functie de adresa de livrare comunicata de catre client si de greutatea coletului.<\/p>\n<p><strong>Livrare in aceeasi zi (doar in localitatea Iasi +10 km)\u00a0\u00a0\u00a0\u00a0<\/strong><\/p>\n<p>Daca inregistrezi comanda pe site-ul eurotech-iasi.ro\/magazinonline de luni pana vineri pana in ora 12.00 si vrei sa facem livrarea in Iasi, poti opta sa primesti produsele in aceeasi zi, doar daca produsele sunt in stoc. Pentru a beneficia de livrarea in aceeasi zi, cand inregistrezi comanda trebuie sa bifezi \u201cVreau livrare azi\u201d. Comanda se va livra in aceeasi zi, in intervalul 13.00-17.00, pentru produsele aflate pe stoc. Poti beneficia de acest serviciu daca alegi sa platesti ramburs.<\/p>\n<p>Gasesti aici <a href=\"https:\/\/eurotech-iasi.ro\/magazinonline\/livrare-si-returnare\/\">eurotech-iasi.ro\/magazinonline\/livrare-si-returnare\/<\/a> toate informatiile despre livrarea produselor.<\/p>\n<p><strong>Pot ridica produsul de la sediu?<\/strong><\/p>\n<p>Daca produsele pe care le-ai comandat sunt pe stoc le poti ridica imediat de la sediul eurotech-iasi.ro\/magazinonline: Eurotech, Bulevardul Regele Ferdinand I al Rom\u00e2niei 15A, Iasi jud. Ia\u0219i.<\/p>\n<p>Daca produsele nu sunt pe stoc cand ai inregistrat comanda, te vom anunta cand acestea vor ajunge in depozit ca sa treci sa le ridici. Din momentul in care au ajuns, produsele sunt pastrate in depozit timp de 7 zile lucratoare.<\/p>\n<p>Livrarea de la sediul eurotech-iasi.ro\/magazinonline se face gratuit.<\/p>\n<p><strong>Livra\u021bi produsele oriunde \u00een Rom\u00e2nia?<\/strong><\/p>\n<p>Da, livr\u0103m produsele \u00een orice localitate din Rom\u00e2nia prin intermediul serviciilor de curierat rapid.<\/p>\n<p>Pentru orice alt\u0103 \u00eentrebare sau informa\u021bie suplimentar\u0103, nu ezita s\u0103 ne contactezi telefonic sau prin formularul de contact disponibil pe site.<\/p>\n<p><strong>Pot returna un produs?<\/strong><\/p>\n<p>La eurotech-iasi.ro\/magazinonline, la fel cum ai cumparat simplu, returnezi simplu, fara batai de cap. Daca, din orice motiv, nu esti 100% multumit de un produs pe care l-ai cumparat, poti sa il returnezi in termen de 30 zile calendaristice din momentul in care ti-a fost livrat de catre curier. Produsele pot fi returnate completand formularul de retur de pe pagina noastra.<\/p>\n<p>Costul de transport pentru retur este 25 lei daca coletul tau este mai mic de 10 kg si nu mai lung de 1m. Pentru echipamentele mari costul va fi calculat in momentul primirii cererii de retur si va fi transmis catre dumneavoastra. Returul in showroom este gratuit.<\/p>\n<p>Aveti posibilitatea totodata sa trimiteti si dumneavoastra produsele prin curier la adresa: SC. EUROTECH SRL Strada Bulevardul Regele Ferdinand I al Rom\u00e2niei 15A &#8211; Sediul Eurotech, Iasi, jud. Iasi.<\/p>\n<p><strong>Ce conditii trebuie sa indeplineasca produsele returnate?<\/strong><\/p>\n<ul>\n<li>Poti sa returnezi orice produs vandut de eurotech-iasi.ro\/magazinonline in termen de 30 de zile calendaristice din momentul in care ti-a fost livrat de catre curier.<\/li>\n<li>Cand il returnezi, produsul trebuie sa fie in aceeasi stare in care l-ai primit.<\/li>\n<li>Produsele returnate nu trebuie sa fie folosite<\/li>\n<li>Ambalajul produsului returnat trebuie sa fie nedeteriorat<\/li>\n<\/ul>\n<p><strong>Cum se realizeaza returul produselor de pe eurotech-iasi.ro\/magazinonline ?<\/strong><\/p>\n<ul>\n<li>Completezi acest formular de retur, asigurandu-te ca produsul pe care vrei sa il returnezi indeplineste conditiile de retur.<\/li>\n<li>Selectezi din formular una dintre optiunile de retur: schimb cu acelasi model, schimb cu un produs diferit vandut pe eurotech-iasi.ro\/magazinonline sau rambursarea sumei de bani platite la cumparare<\/li>\n<li>Dupa aprobarea cererii de retur, vei trimite produsul pe care vrei sa il returnezi.<\/li>\n<\/ul>\n<p>Daca ai optat pentru rambursarea sumei platite la cumparare si produsul pe care l-ai returnat indeplineste conditiile de retur, iti vom returna banii in contul specificat de tine in formularul de retur. Banii vor fi vizibili in contul sau pe cardul tau in maxim 14 zile calendaristice.<\/p>\n<p><strong>Care sunt metodele de plat\u0103 acceptate la livrare?<\/strong><\/p>\n<p>Accept\u0103m plata ramburs (numerar la livrare), card bancar, transfer bancar \u0219i plata online securizat\u0103 cu cardul dar si plata in rate prin TBI. Gasesti mai multe detalii aici <a href=\"https:\/\/eurotech-iasi.ro\/magazinonline\/metode-de-plata\/\">eurotech-iasi.ro\/magazinonline\/metode-de-plata\/<\/a><\/p>\n<p><strong>Produsele beneficiaz\u0103 de garan\u021bie?<\/strong><\/p>\n<p>Produsele beneficiaz\u0103 de garan\u021bie conform legisla\u021biei \u00een vigoare \u0219i condi\u021biilor oferite de produc\u0103tori. Certificatul de garan\u021bie \u00eenso\u021be\u0219te fiecare produs.<\/p>\n<p><strong>Oferi\u021bi consultan\u021b\u0103 \u00een alegerea utilajelor \u0219i sculelor potrivite?<\/strong><\/p>\n<p>Da, echipa noastr\u0103 de speciali\u0219ti \u00ee\u021bi st\u0103 la dispozi\u021bie pentru consiliere gratuit\u0103 \u00een alegerea celor mai potrivite scule \u0219i utilaje pentru nevoile tale.<\/p>\n<p><strong>Ce se \u00eent\u00e2mpl\u0103 dac\u0103 produsul primit este defect sau incomplet?<\/strong><\/p>\n<p>\u00cen cazul \u00een care produsul primit este defect sau incomplet, te rug\u0103m s\u0103 ne contactezi imediat. Vom rezolva prompt problema prin \u00eenlocuire sau completarea livr\u0103rii, f\u0103r\u0103 costuri suplimentare.<\/p>\n<p><strong>Oferi\u021bi service autorizat \u00een garan\u021bie \u0219i postgaran\u021bie?<\/strong><\/p>\n<p>Da, asigur\u0103m service autorizat at\u00e2t \u00een perioada de garan\u021bie, c\u00e2t \u0219i dup\u0103 expirarea acesteia. Contacteaz\u0103-ne pentru mai multe informa\u021bii despre procedura de service.<\/p>\n<p><strong>Ave\u021bi showroom fizic unde pot vedea produsele?<\/strong><\/p>\n<p>Da, avem showroom-uri fizice \u00een Iasi. Consult\u0103 pagina de contact pentru adresa exacta <a href=\"https:\/\/eurotech-iasi.ro\/magazinonline\/contact\/\">eurotech-iasi.ro\/magazinonline\/contact\/<\/a><\/p>\n<p><strong>Pot primi factur\u0103 fiscal\u0103 pentru comand\u0103?<\/strong><\/p>\n<p>Da, pentru toate comenzile emitem factur\u0103 fiscal\u0103, pe care o prime\u0219ti fie \u00een format electronic, fie tip\u0103rit\u0103 odat\u0103 cu livrarea produselor.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]Cum comand produsele de pe site? Pentru a comanda, selecteaz\u0103 produsele dorite, adaug\u0103-le \u00een co\u0219 \u0219i completeaz\u0103 informa\u021biile solicitate la finalizarea comenzii. Po\u021bi comanda \u0219i telefonic apel\u00e2nd num\u0103rul afi\u0219at<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14736","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Intrebari frecvente - Eurotech Iasi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eurotech-iasi.ro\/magazinonline\/intrebari-frecvente\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intrebari frecvente - Eurotech Iasi\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]Cum comand produsele de pe site? 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